Help Center

1. 1Click "Register" in top navigation
2. 2Choose account type: Buyer or Supplier
3. 3Fill details: Company name, email, password, country
4. 4Submit - Start using immediately!

Search Methods

• Search Bar: Type keywords at top of any page
• Categories: Browse via "All Categories" menu
• Filters: Use sidebar on Products page

Available Filters

Category	Filter by product type
Supplier Type	Gold, Premium, Verified, All
MOQ	1-10, 11-50, 51-100, 100+ pieces
Price Range	Auto-converts to your currency
Location	By supplier country

Sorting Options

Newest, Oldest, Name A-Z/Z-A, Price Low-High/High-Low

Quantity-Based Pricing

The more you order, the lower the price:

1-9	Starting price
10-99	Lower price
100-999	Even lower
1000+	Best bulk price

MOQ (Minimum Order Quantity)

The smallest quantity you can order. Set by supplier based on production capabilities.

Currency Display

Prices show in your selected currency (30+ options). Change via dropdown in navigation.

When to Use RFQ

• Need custom specifications
• Want quotes from multiple suppliers
• Can't find exact product in listings

Steps to Create

1. 1Go to "Request Quote"
2. 2Enter product name, category, description
3. 3Specify quantity, target price, delivery location
4. 4Set urgency (Standard/Urgent/Very Urgent)
5. 5Add reference images (optional)
6. 6Submit - Suppliers will send quotes!

Ways to Contact

• From Product Page: Click "Contact Supplier"
• From Company Profile: Click "Send Message"
• Through RFQ: Reply to quotes received

All conversations saved in "My Messages" in your dashboard.

Step-by-Step

1. 1Go to Dashboard → Add Product
2. 2Select Category: Choose the most specific subcategory. This determines which attributes appear.
3. 3Enter Basic Info: Product name, description
4. 4Fill Category Attributes: Size, material, color, etc. (See "Products & Attributes" section)
5. 5Set Pricing: Use quantity tiers for bulk discounts
6. 6Set MOQ: Your minimum order quantity
7. 7Upload Images: Min 1, max 5. First = main image.
8. 8Submit!

Why Use Price Tiers?

Encourage larger orders with volume discounts. Buyers see lower per-unit prices for bigger quantities.

Example Setup

Quantity	Price per Unit
1-9	$10.00
10-99	$8.50
100-999	$7.00
1000+	$5.50

Click "Add Price Tier" to create more levels. Remove with the × button.

Finding RFQs

• RFQ Marketplace: Browse all open requests
• Dashboard Notifications: New RFQs in your categories

Submitting a Quote

1. 1Click on RFQ to view details
2. 2Click "Submit Quote"
3. 3Enter your price, quantity available, delivery time
4. 4Add notes (optional)
5. 5Submit - Buyer will be notified!

Complete Your Profile

Go to Dashboard → Company Profile

Key Sections

• Basic Info: Company name, year established, employees
• Business Type: Manufacturer, Trading Company, etc.
• Location: Country, city, address
• Capabilities: Production capacity, certifications
• Logo & Banner: Visual branding

From Your Dashboard

• View All: See all your listed products
• Edit: Update price, description, images
• Delete: Remove products no longer available

What Are Category Attributes?

Each product category has specific fields relevant to that type of product. When you select a category, the form dynamically shows the right fields.

Examples

Category	attributes
clothing	Size, Color, Material, Gender, Season
electronics	Voltage, Wattage, Connectivity, Warranty
food	Shelf Life, Storage, Organic, Halal/Kosher
machinery	Power Source, Capacity, Certification

What Is The "Other" Option?

Many attribute dropdowns include an "Other" choice at the end. This lets you enter a custom value when the predefined options don't match your product.

How To Use It

1. 1Select an attribute dropdown (e.g., "Material")
2. 2Scroll to the bottom and select "Other"
3. 3A text input appears below the dropdown
4. 4Type your custom value (e.g., "Bamboo Fiber Blend")

Technical Note

When you select "Other", the system saves both "Other" in the main field and your custom text separately. Buyers see your custom value displayed.

Dropdown (Select One)

Choose one value from a list. Most common type.

Example: Material → Cotton, Polyester, Silk, Wool, Other

Multi-Select (Choose Multiple)

Select multiple applicable values.

Example: Features → Waterproof, UV Protection, Breathable

Text Input

Enter any text value.

Example: Model Number, Dimensions

Number Input

Enter numeric values with optional units.

Example: Weight (kg), Capacity (L)

Required Fields

Marked with * - must be filled to submit product.

• Product Name
• Category
• At least one price tier
• MOQ
• At least one image

Optional Fields

Category attributes are usually optional but highly recommended.

Image Requirements

Minimum	1 image required
Maximum	5 images allowed
JPG, PNG, WebP	JPG, PNG, WebP
Max Size	5MB per image

Tips for Good Images

• First image becomes the main/thumbnail image
• Use white or neutral backgrounds
• Show product from multiple angles
• Include size reference if helpful
• Avoid watermarks or text overlays

Request for Quotation (RFQ)

An RFQ is a formal request from a buyer to suppliers asking for price quotes on specific products or services.

The RFQ Process

Field	Description	Required
Product Name	What you're looking for	Yes
Category	Helps right suppliers find it	Yes
Description	Detailed specifications	Yes
Quantity	How many units needed	Yes
Unit	Pieces, kg, meters, etc.	Yes
Target Price	Your budget per unit	Optional
Delivery Location	Where to ship	Yes
Urgency	Standard / Urgent / Very Urgent	Yes
Images	Reference photos	Optional

Standard	Normal timeline, no rush. Suppliers respond within days.
Urgent	Need quotes soon. Expect responses within 24-48 hours.
Very Urgent	Time-critical. Need quotes ASAP, ideally within hours.

Viewing Quotes

Go to Dashboard → My RFQs to see all your requests and quotes received.

Each Quote Shows

• Supplier name & verification status
• Quoted price per unit
• Available quantity
• Estimated delivery time
• Supplier notes

Next Steps

• Message Supplier: Ask questions, negotiate
• View Profile: Check supplier's other products
• Compare: Review multiple quotes side-by-side

Finding Opportunities

As a supplier, browse the RFQ Marketplace to find buyers actively looking for products.

Filter RFQs By

• Category - Filter by product type
• Urgency level
• Location - Filter by supplier location
• Date posted

Ways to Start

From Product	Click "Contact Supplier" on any product page
From Company	Click "Send Message" on company profile
From RFQ	Reply to a quote you received

First Message Tips

• Introduce yourself and your company
• Be specific about what you need
• Include quantity and timeline
• Ask clear questions

Accessing Messages

Go to Dashboard → My Messages or click the envelope icon in navigation.

Inbox Features

• Conversation List: All your chats on the left
• Message View: Selected conversation on the right
• Unread Badge: Shows number of unread messages
• Search: Find conversations by name or keyword

Conversation Info Shown

• Contact name & company
• Verification badge
• Last message preview
• Timestamp

How It Works

Messages update automatically every 1.5 seconds - no need to refresh the page!

Notification preferences

Enable browser notifications to get alerts even when on other pages.

Supported File Types

• Images: JPG, PNG, GIF, WebP
• Documents: PDF, DOC, DOCX, XLS, XLSX
• Archives: ZIP

To Send a File

1. 1Click the attachment icon (📎) in message box
2. 2Select file from your computer
3. 3Add optional message text
4. 4Click Send

Available Languages

The platform supports English and Turkish with more languages coming soon.

What Gets Translated

Interface elements	Buttons, labels, menus
Product names	Via translation modal
Product descriptions	Via translation modal
Company profiles	Via translation modal
Categories	Pre-translated
Attributes	Pre-translated

Changing Your Language

Use the language dropdown in the navigation bar to switch between languages.

What Is It?

Next to translatable text fields, you'll see a small globe icon. This opens the translation modal.

Where You'll See It

• Product name field (Add/Edit Product)
• Product description field
• Company profile fields
• RFQ description field

Step-by-Step Guide

1. 1 Click the globe icon next to a text field
2. 2 Modal opens showing:
   • Source language (your current language)
   • Source text (what you've typed)
   • Target language dropdown
   • Translation text area
3. 3 Select target language from dropdown (e.g., Turkish)
4. 4 Enter translation in the text area
5. 5 Click "Save Translation"
6. 6 Repeat for other languages if needed

To Update a Translation

1. 1Open the translation modal (click globe icon)
2. 2Select the language you want to edit
3. 3Existing translation loads automatically
4. 4Make your changes
5. 5Save

First Impressions Count

Your company profile is often the first thing buyers check before contacting you or placing orders.

Benefits of a Complete Profile

Basic Information

Company Name	Your official business name
Year Established	When your company was founded
Number of Employees	Company size range
Annual Revenue	Optional - shows business scale

Business Details

Business Type	Manufacturer, Trading Company, Agent, etc.
Main Products	What you primarily sell/produce
Main Markets	Regions you export to

Location

Country	Where your company is based
City	Your city location
Address	Full business address (optional)

Capabilities

Production Capacity	Units per month/year
Certifications	ISO, CE, FDA, etc.
R&D Capability	Custom development ability
OEM/ODM	Custom manufacturing services

Company Logo

Recommended Size	200x200 pixels
JPG, PNG, WebP	PNG (transparent), JPG
Max Size	2MB

Your logo appears on product listings, search results, and messages.

Profile Banner

Recommended Size	1200x300 pixels
JPG, PNG, WebP	JPG, PNG
Max Size	5MB

Displayed at top of your company profile page.

How to Edit

1. 1Go to Dashboard
2. 2Click Company Profile in sidebar
3. 3Update any section
4. 4Click Save Changes

Your Public Profile Shows

• Company name, logo, and banner
• Verification badge (if verified)
• Business type and main products
• Location (country, city)
• Year established and company size
• All your product listings
• "Send Message" button

Preview Your Profile

Click "View Public Profile" from your dashboard to see exactly what buyers see.

Four Verification Levels

Highest Trust Level

Gold Suppliers are our most trusted and established businesses.

Exclusive Benefits

• Priority in Search: Appear at top of results
• Featured Listings: Products shown on homepage
• Gold Badge: Prominent trust indicator
• Priority Support: Faster response from our team
• RFQ Priority: See RFQs before others
• Unlimited Products: No listing limits
• Analytics: Detailed performance reports

Enhanced Visibility

• Premium badge on all listings
• Higher search ranking than Verified
• More product listing slots
• Profile highlighted in category pages
• Basic analytics access

Basic Verification

Shows buyers you're a legitimate business with confirmed documents.

What Gets Verified

• Business registration documents
• Company address
• Contact information

Benefits

• Green "Verified" badge
• Increased buyer trust
• Better than unverified in search
• Eligible to upgrade to Premium/Gold

Verification Process

1. 1Complete your profile - Fill all required fields
2. 2Prepare documents:
   • Business registration certificate
   • Tax registration document
   • Company address proof
3. 3Submit for review - Go to Dashboard → Verification
4. 4Wait for review - Usually 2-5 business days
5. 5Get verified! - Badge appears automatically

What Badges Mean for Buyers

When browsing products, badges help you quickly assess supplier trust levels:

• Gold - Highest trust, fully verified, established business
• Premium - Verified with paid membership
• Verified - Basic document verification completed
• New - Not yet verified

Supplier type - Gold, Premium, Verified, or All

Use the "Supplier Type" filter on Products page to show only Gold, Premium, or Verified suppliers.

Access Your Profile

Go to Dashboard → Settings or click your name → Account Settings

What You Can Edit

Display Name	How others see you
Email	Login & notifications
Phone	Contact number
Profile Photo	Your avatar image
Language	Interface language preference
Currency	Default currency for prices

To Change Password

1. 1Go to Account Settings
2. 2Find Security section
3. 3Click Change Password
4. 4Enter current password
5. 5Enter new password (twice)
6. 6Save

Manage Your Notifications

Control what alerts you receive and how.

Notification Types

Type	Description
New Messages	When someone sends you a message
RFQ Responses	When suppliers quote your RFQs
New RFQs	RFQs matching your categories (suppliers)
Product Inquiries	When buyers inquire about products
System Updates	Platform news and updates

Delivery Methods

• Email - Sent to your registered email
• In-App - Shows in notification center

Changing Your Language

Two ways to change your language:

• Quick: Use language dropdown in top navigation
• Permanent: Set default in Account Settings

Available Languages

• English
• Türkçe (Turkish)

Currency Settings

Choose from 30+ currencies. All prices convert automatically.

Popular: USD, EUR, GBP, TRY, CNY, JPY, AED

Before Deactivating

Consider these implications:

• All your product listings will be hidden
• Active RFQs will be closed
• Message history will be preserved but inaccessible
• Company profile will be removed from search

To Deactivate

1. 1Go to Account Settings
2. 2Scroll to Account Actions
3. 3Click Deactivate Account
4. 4Confirm with password

For Buyers: Yes, completely free! Browse products, contact suppliers, create RFQs, and message all at no cost.

For Suppliers: Basic accounts are free with limited product listings. Premium and Gold memberships offer additional features and visibility for a subscription fee.

We take trust seriously:

• Verified Suppliers: Document verification for legitimacy
• Gold/Premium Badges: Higher verification standards
• Secure Messaging: All communications logged
• Report System: Flag suspicious activity

This is a B2B marketplace platform - we connect buyers with suppliers. Orders and payments are handled directly between you and the supplier.

Typical Process

1. Find product / create RFQ
2. Contact supplier via messaging
3. Negotiate price, quantity, terms
4. Agree on payment method
5. Supplier ships directly to you

MOQ (Minimum Order Quantity) is set by each supplier based on their production costs and logistics.

Options:

• Message the supplier - some are flexible for new customers
• Pay a higher per-unit price for smaller quantities
• Look for suppliers with lower MOQs
• Use MOQ filter to find suitable products

Shipping is arranged between buyer and supplier. Common terms:

FOB	Free On Board - Buyer pays shipping from port
CIF	Cost, Insurance, Freight - Seller pays to destination port
EXW	Ex Works - Buyer arranges all shipping
DDP	Delivered Duty Paid - Seller handles everything

Discuss shipping terms with supplier before confirming order.

Yes! Most suppliers offer samples. Simply:

1. Contact the supplier
2. Ask about sample availability
3. Discuss sample cost (some free, some paid)
4. Pay shipping (usually buyer's responsibility)

Response times vary by supplier and time zones:

• Gold Supplier: Usually within 24 hours
• Premium/Verified: 24-48 hours typical
• Others: May take longer

If no response after 3 days, try another supplier or check your spam folder for replies.

For Platform Issues

Contact our support team - we'll help with technical problems, account issues, and general questions.

For Supplier Issues

1. First, try resolving directly with supplier via messages
2. Document all communications
3. If unresolved, report the supplier to us
4. We'll investigate and take appropriate action

If you can't find a suitable category for your product:

1. Check all main categories and subcategories carefully
2. Choose the closest matching category
3. Use the product description to specify exact type
4. Contact support to request a new category

We regularly add new categories based on supplier requests.

Many attribute dropdowns include an "Other" option at the bottom.

1. Select "Other" from the dropdown
2. A text field appears
3. Enter your custom value

See Products & Attributes section for detailed explanation.